Head of AI Center of Excellence (CoE) - Professional Services

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Overview:

We are seeking a visionary and execution-driven leader to establish and run the AI Center of Excellence (CoE) within our Professional Services (PS) organization. With over decades of success delivering technology services across industries, we are now investing in AI to transform our offerings, elevate client value, and enable our teams.

This role will be responsible for developing and executing the AI strategy specifically for the PS organization, in collaboration with other business and technology leaders across the company. The ideal candidate will have a strong pulse on the latest in AI/ML, a bias for delivery and customer-centric value, and the leadership skills to drive transformation across portfolio development, solution delivery, enablement, and GTM execution.

This is a hands-on leadership role—focused equally on delivering early customer wins through high-impact AI use cases and on incubating the foundation for a scalable, IP-driven AI CoE. The candidate will also help shape our partner ecosystem and identify strategic M&A opportunities to accelerate capability build-out.

Key Responsibilities:

Strategic Leadership & Execution

• Develop and execute the AI strategy for the Professional Services organization, aligned to broader company priorities.
• Collaborate with peers across Product, Delivery, Sales, and Innovation to shape a cohesive AI direction.
• Lead the creation and scaling of an AI CoE, including talent, tools, assets, and delivery methodologies.
• Act as a visible thought leader internally and externally, championing our PS AI vision and capabilities.

Customer-Centric Use Case Development

• Identify and deliver high-impact, billable AI use cases in 1–2 priority verticals within the first 90–180 days.
• Engage 2–3 strategic customers to co-develop AI roadmaps and jointly deliver tangible business outcomes.
• Partner closely with Sales and Pre-Sales to establish a consultative, land-and-expand motion using AI as a differentiation lever.

Portfolio & Asset Creation

• Build a portfolio of proprietary and reusable AI agents, particularly around IT operations and industry workflows.
• Develop a platform or governance overlay to orchestrate and manage in-house and third-party AI tools.
• Package proprietary tools, frameworks, and accelerators with targeted consulting and implementation services.

Upskilling & PS Team Enablement

• Launch structured AI enablement and upskilling programs across PS roles to drive AI readiness across delivery teams.
• Integrate AI into existing delivery frameworks and methodologies to enable scalable, repeatable outcomes.

Operational Excellence & Scaling

• Build and lead a global AI CoE team