Group Housing Manager - Sheraton Indianapolis City Centre

The Group Housing Manager assists the sales, events, and front desk/reservations teams by
accurately and efficiently managing all group guestroom blocks and overseeing rooms/suite inventory
for the hotel to maximize profitability. This position involves working directly with clients for
housing needs and supporting guests with group reservation inquiries.

Core responsibilities:
• Create reservation links.
• Upload rooming lists.
• Manage all requested reservations.
• Create packages and collaborate with accounting to ensure a proper breakdown.
• Confirm payment methods.
• Route charges appropriately.
• Manage cutoff reservations on cutoff dates and communicate with clients.
• Update the check-in system (CI) with earned comps.
• Manage group restrictions in MARSHA blocks, as necessary.
• Click "Pickup" 90 days out for T1/Definite Groups.
• Actualize group blocks in CI and confirm completion with DOSM/DVP before month- end.
• Run CI room block audits and OY Forecast Book reports once or twice a week for the Pickup Block
Meeting with Sales.
• Host a weekly pickup/scrub meeting with the Sales and Events team.
• Work with DOSM to maintain group projections for each event.
• Run CI DQI Audit Reports in the second and fourth weeks of the month.
• Process CTAC weekly.
• Handle all FIT reservations.
• Prepare weekly forecasts for use by operations.
• Maintain a monthly crew manifest and one yield projections for the contract's next 72
hours.
• Balance the house between PMS and MARSHA systems.
• Clean Qs in MARSHA and the exception file in PMS.
• Create new rate codes as needed.

• Maintain clean mini hotels for the next 21 days by reviewing blocks at least three times a day:
first thing in the morning, midday, and in the afternoon.
• Respond to all requests within 24 hours.
• Enter all rooming lists within 24 hours and track via quote activities.
• Build new mini hotels within 24 hours and track via quote activities.
• Answer the Sales & Events line within three rings and contact clients with the correct manager
for assistance.
• Block VIPs and prepare amenity forms.
• Provide professional hospitality to all guests at all times.
• Assist in sales efforts by qualifying and, when appropriate, booking business from pop-up
inquiries.
• Assist the events/sales team with collecting room lists for groups and ensure cutoff dates are
maintained for all upcoming groups.
• Ensure Sales & Events office supplies are ordered as needed.
• Create sales files and introduce clients to the hotel’s event service team.
• Complete the sales and events turnover process.
• Perform additional duties as required.

Qualifications

• High school education. 2-3 years experience in the hospitality industry and knowledge of common industry terms and practices preferred.
• Must have experience using either Marriott or Sheraton systems.

 

Skills and Abilities:
• Ability to understand and provide friendly guest service.
• Ability to correctly sell and process reservations, changes, and cancellations in compliance
with policies and procedures, brand standards, and federal, state and local regulations.
• Ability to type 50 or more words per minute along with Microsoft Office fluency -
Word, Excel, PowerPoint.
• Ability to maintain confidentiality with tact, diplomacy, and discretion.