Manager, Customer Development

Manager, Customer Development

Position Summary:  The Customer Development Manager is responsible for identifying, developing, and nurturing new business volume and analyzing growth for potential customers for TireHub. This role requires a strategic thinker with strong leadership skills and a proven track record in sales and business development.  

The individual must exhibit the following TireHub core commitments:

·         Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

·         Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

·         Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. 

·         Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

Role Specifics:

§  Actively pursue new business opportunities with independent dealers in conjunction with revitalizing dormant or underperforming accounts to drive growth.

§  Demonstrate capacity for innovative thinking, with the ability to recognize and implement ideas that advance TireHub’s strategic objectives and align with its business plan.

§  Demonstrate the ability to successfully manage and develop relationship at all levels with customers and maintain a target list of competitors—top 40.  

§  Proficient in comprehending and articulating all components of tire programs, surrounding the rationale behind tire sales.

§  Facilitate and finalize agreements with clients to optimize revenue and profitability.

§  Utilize Customer Relationship Management software to track sales activities and manage customer interaction.

§  Generate sales proposals, conduct sales presentations, provide accurate and timely sales forecasts.

§  Collaborate with Sales Leadership on general “go to market” approach-pricing, programs, channel strategy, and supplier relationships.

§  Deploy and manage unique TireHub Large Dealer Programs.

§  Ensure compliance with all TireHub policies including but not limit to trade compliance and treatment of others.

§  Ensure adherence to all applicable laws pertaining to safety.

§  Complete other task as needed from leadership

Competencies:

• Market Analysis: Conduct thorough market research and analysis to identify potential growth opportunities, market trends, and competitive threats within the region.
• Business Strategy: Develop and implement effective business strategies to expand market share and achieve revenue targets.
• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs, and providing tailored solutions to drive business growth.
• New Business Development: Identify and pursue new business opportunities through prospecting, networking, and relationship building.
• Collaboration: Work closely with internal departments such as marketing, credit/AR, and operations to ensure alignment and support for business development initiatives.

§  Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

§  Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

§  Communication: Shaping and expressing ideas and information in an effective manner.

§  Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.

§  Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

§  Persuasiveness: Presenting an idea or plan in a way that persuades others to adopt a certain stand.

§  Customer focused: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Experience:

• Bachelor’s Degree in marketing, business or 10 years equivalent work experience required 
• 7-10 years of increasing leadership responsibility in sales roles 
• At least 10 years’ experience in the tire industry
• Demonstrated success in achieving sales and profitability target in large sales territories
• Demonstrated success in developing and deploying strategies for increase sales and revenue with large accounts

Required Knowledge, Skills, and Abi