Client Account Manager

Ministry Brands is looking for a Client Account Manager to join our growing team! 

Who we are 

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.    

Available Location: Milton, GA   

Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.

What You'll Do: 

As a Client Account Manager, you will be responsible for maintaining and growing our relationships with clients. You will be the primary point of contact for each client and will work closely with internal teams to ensure a frictionless client experience. 

Key Responsibilities: 

• Communicate regularly with each client to ensure a healthy relationship on behalf of our company  

• Discover underlying risks, challenges, and opportunities among client stakeholders   

• Resource each client with solutions tailored to their unique goals and requirements   

• Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.  

• Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account  

• Conduct Account Review sessions at recurring intervals with each client partner  

• Achieve high renewal rates and cross-sell growth among our existing account portfolios  

• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores  

• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities  

Who You Are: 

• Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches  

• Bachelor’s degree or an equivalent combination of education and experience 

• 2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields 

• Excellent verbal and written communication, organization and follow-up skills  

• Experience in SaaS or technology industry, preferred 

• Excellent analytical and problem-solving skills  

• Ability to work independently and handle multiple priorities and deadlines simultaneously  

• Ability to work effectively within a fast-paced, deadline-driven environment  

• Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)  

• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)  

• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook  

• Translate technical data into meaningful and actionable customer solutions  

• Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels  

• Strong client focus with exceptional collaborative and influencing skills  

• Excellent verbal and written communication, organization and follow up skills  

• Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level  

• Ability to navigate difficult conversations toward positive outcomes   

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