Mailroom Operations Specialist

Description

Are you searching for a fulfilling role that can make a significant difference in healthcare?

At Innovista, we're devoted to driving transformative change in this essential sector. Our independent physician partners achieve exceptional results in every aspect of value-based care, contributing to enhanced patient care and improved practice outcomes.

Innovista Health is a full-service management services organization with a commitment to revolutionizing practice, offering solutions like multi-payer program administration, quality, utilization, and care coordination services, as well as performance improvement insights and reporting.

Innovista Health Solutions, based in Illinois, is an organization with a far-reaching influence, operating in both Illinois and Texas. At Innovista, we trust in the power of innovative programs and dedicated people to propel us forward in today's ever-changing healthcare market.

As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY

This role provides administrative support for the organization’s various departments in the corporate office. Duties include administrative tasks, mailroom operations, and project-based work.

DUTIES AND RESPONSIBILITIES

· Provide full administrative support for various departments and mailroom operations.

· Run and coordinate the day-to-day administrative duties of the organization.

· Ability to juggle multiple priorities and competing demands easily and effectively.

· Perform general office duties and finds way to improve administrative processes.

· Create, format, and maintain forms and spreadsheets as needed.

· Write and issue emails via Microsoft Outlook and update Teams channels and chats.

· Manage mailroom inbox and mail/signature logs.

· Process outgoing letters via Pitney Bowes folder/inserter and postage machine.

· Utilize business size copiers and scanners.

· JIRA Admin Helpdesk tickets to be completed as assigned.

· Electronically fax to providers for ACO notifications, case closures, physician champion fax blasts.

· Maintain various trackers such as, welcome letters, term letters, postage reports, etc.

· Perform administrative work involving independent judgment, accuracy, and speed with minimal supervision.

· Sort and open incoming mail and look up claims/members via EZCAP for identification.

· Count, sort, and scan paper claims to vendor for processing.

· Identify status of incoming appeals to sort and scan to the appeals team.

· Complete all outgoing mail including overnight and priority mailings.

· Mail checks, provider and member letters, and all other client correspondence.

· Order office supplies, business cards, signature stamps for all offices.

· Restock kitchen, supply cabinets, conference rooms.

· Keep accurate sign in sheets for all visitors and guests.

· Ability to work well in a team environment and with all levels of internal management and staff.

· Maintain all necessary levels of member/patient privacy in accordance with HIPAA standards.

· Perform all other duties as assigned.

Requirements

· Associate degree or equivalent experience required.

· Excellent organizational skills.

· Demonstrate effective verbal and written communication skills.

· Demonstrate analytic skills when problem solving.

· Proficient in MS Office Applications and ability to learn department and job specific software systems.

· Demonstrate high attention to detail and a high degree of accuracy.

BENEFITS

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Rewarding employee referral bonuses

WORK/LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays + three Diversity Days
• P