Systems Engineer

SUMMARY

Arcticom, LLC, a company within the BSNC family  is currently seeking a qualified Systems Engineer to support the technical operations, maintenance, and optimization of the Enterprise Contract Writing Module (ECWM) within the Defense Health Agency (DHA). This role focuses on system configuration, data exchange, troubleshooting, and supporting functional system administration (FSA) tasks under the guidance of the Senior Systems Analyst. Systems Engineer ensures ECWM operates efficiently, complies with cybersecurity requirements, and supports data migration and reporting needs in alignment with Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) standards.

Wage/Salary Range: $135,000 – $155,000 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

 

o    System Configuration and Operations: Assist in configuring and maintaining ECWM software, ensuring reliable system performance and supporting data exchanges with Electronic Document Access (EDA) and Federal Procurement Data System-Next Generation (FPDS-NG), including transmitting and correcting Contract Action Reports (CARs) and uploading documents.

o    Technical Support and Troubleshooting: Provide technical support for ECWM, including diagnosing and resolving system issues to maintain performance, with no more than two validated customer complaints per month per Functional Administrator.

o    Data Migration Support: Assist in manual and system-to-system data migrations from external offices to ECWM, ensuring data accuracy and compliance with DHA protocols.

o    Report Development Assistance: Support the creation and maintenance of ECWM-related reports, such as Office Workload Reports and Completed Actions Reports, to facilitate management’s data analysis and decision-making processes.

o    Cybersecurity Compliance: Implement and maintain security controls in accordance with DoD 8570.01-M, NIST SP 800-53, and DoDI 8510.01 Risk Management Framework (RMF) requirements. Ensure compliance with DHA cybersecurity policies, including protection of Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), and Protected Health Information (PHI).

o    Network and System Access: Support the establishment and maintenance of secure communication links, such as VPN appliances, for ECWM access through the Procurement Integrated Enterprise Environment (PIEE). Conduct monthly reviews of contractor access to verify continued need.

o    End-of-Year Surge Support: Provide additional technical support during the September surge period, up to 100 hours, to meet fiscal year-end requirements.

o    USUHS Support: Assist with ECWM technical operations for the Uniformed Services University of the Health Sciences (USUHS).

o    Documentation and Compliance: Contribute to the development of Standard Operating Procedures (SOPs) and other technical documentation as needed.

o    Meeting Support: Assist in preparing technical materials for organizational meetings and documenting outcomes as directed

o    Support system administration and data exchange tasks with no more than two validated customer complaints per month.

o    Ensure technical support and troubleshooting align with performance requirements, maintaining system reliability and user satisfaction

 

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals w