Sr Lifecycle Marketing Associate

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

What you'll do:

This is an opportunity to join a fast-paced, rapidly growing company and drive value through customer engagement, retention, and cross-sell and up-sell initiatives. Reporting to our Director of Lifecycle Marketing, the ideal candidate will collaborate with internal business partners across the organization to execute the company’s customer engagement strategy.

In this role you will:

• Be a thought leader in customer engagement, driving strategy and innovation across lifecycle marketing initiatives
• Act as a subject matter expert in advanced marketing automation tools (e.g., Marketing Cloud)
• Develop and execute a comprehensive customer experience roadmap for automated, multi-channel lifecycle campaigns, from ideation to launch to ongoing optimization
• Define and own goals, benchmarks, and KPIs for lifecycle marketing programs, ensuring alignment with company objectives
• Collaborate with Content and Creative teams to deliver best-in-class customer experiences and impactful engagement strategies
• Design and execute complex A/B testing and experimentation frameworks to continually optimize campaigns and improve key performance metrics such as conversion, retention, and lifetime value
• Lead efforts to generate and interpret weekly and monthly analytics reports, offering insights and actionable recommendations to stakeholders
• Drive strategy and execution for promotions and partner marketing initiatives to maximize customer engagement and value
• Own and refine operational processes to enhance team efficiency and campaign delivery
• Stay ahead of advancements in marketing automation technologies (e.g., Marketing Cloud) and ensure the company remains at the forefront of lifecycle marketing best practices

What you'll need:

• 6+ years of experience in lifecycle marketing, with a demonstrated track record of driving significant performance improvements and growth
• Advanced expertise in marketing automation platforms, with Marketing Cloud strongly preferred
• Proven experience designing and executing multi-channel, data-driven lifecycle marketing programs at scale
• Strong analytical mindset with the ability to translate complex data into actionable strategies and recommendations
• Exceptional ability to manage multiple projects and priorities while collaborating across various teams and stakeholders
• Proficiency in MS Excel, PowerPoint, and Word
• BS/BA degree preferred

Bonus points for: