Admissions Counselor I - Office of Admissions

Job Posting Title:

Admissions Counselor I - Office of Admissions

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Hiring Department:

Office of Admissions

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jun 26, 2024

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Position Duration:

Expected to Continue

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Location:

SAN ANTONIO, TX

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Job Details:

General Notes

Must be eligible to work in the United States on a full-time basis for any employer. This position is located in San Antonio, TX.

Purpose

The position oversees a large, important, demanding territory within the Central Texas region and therefore requires an Admission Counselor specifically to meet the needs. Without this, the Central Texas Admissions team would not be able to actively recruit prospective students and provide the utmost customer service to our prospective students, parents and counselors in our demanding areas.

Responsibilities

• Communicate with and engage prospective students throughout the college selections, admissions, and enrollment process both in-person and using various communications tools.
• Conduct presentations on the undergraduate experience, value of a degree, and admission process of The University of Texas at Austin. Represent the university at regional, school and community college fairs and programs. Maintain strong relationships with high school, district, alumni, community stakeholders, business and educational contacts in assigned territory. Travel frequently to and throughout assigned territory to implement recruitment strategy using personal vehicle, rental vehicle, or university vehicle.
• Serve as file reviewer for admission. Meet numeric, chronological and qualitative reading goals and participate in scholarship award process.
• Using strategic planning, data and assessments to understand assigned territory. Plan and coordinate all aspects of general high school and student-based outreach, visits, and other recruitment activities; including scheduling, reporting and assessment. Coordinate recruitment and outreach in community colleges and organizations within assigned territory. ​
• Work towards advancing the goals of the Office of Admissions. Use and update the office’s customer relationship management system (CRM) in a timely and efficient manner. Maintain active communication with Admissions team and other related offices as necessary. Assist other staff with territory event programming and support general recruitment programming and initiatives for the Office of Admissions.

Required Qualifications

Bachelor’s degree. Experience providing customer service. Experience using Microsoft Office and standard office equipment. Experience in preparing and conducting presentations. Experience assisting or counseling students. Strong interpersonal and organizational skills. Ability to manage multiple tasks, projects, and priorities. Excellent written and verbal communication skills; professional demeanor. Proficiency in Microsoft Office.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bilingual in Spanish and English. More than two years of customer service experience. Admissions experience and/or experience working with students on a university or college campus as an orientation or peer advisor, resident assistant, student ambassador, or with other student service-oriented departments or organizations. Experience with UT Austin policies, procedures, and programs. Direct experience working for a competitive and highly selective institution. Advanced experience using Microsoft Office and customer databases. Ability to communicate professionally and empathetically with parents and students. Experience in a fast-paced environment. Demonstrated ability to successfully build, nurture, and balance professional relationships to achieve tasks. Familiarity with The University of Texas at Austin’s academic offerings and student life.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reas