POSITION PURPOSE

This position takes orders and prepares room service trays in accordance with guests’ orders, ensuring the set-up and delivery of meals and beverages is consistent with Brand and departmental standards; serves in a timely, friendly, enthusiastic and professional manner; assists with table and tray removal service; completes all side work and ensure cleanliness and orderliness of table linen, dishes, silverware, etc. 

ESSENTIAL FUNCTIONS

• Answering multiple phone lines at a time.
• Greeting our guests in a matter consistent with our brand and service standards.
• Suggesting up-sell items to complement or enhance the dining experience. 
• Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station.
• Communicates and works closely with kitchen staff and the Room Service Cashier Supervisor to ensure guest satisfaction.
• Pre-sets tables/trays for morning and evening rushes.
• Pre-stocks work station with necessary items.
• Sets up Room Service trays and tables per order.
• Stocks refrigerators with necessary supplies.
• Folds napkins.
• Walks halls to ensure cleanliness.
• Keeps set-up area clean and organized.
• Breaks down dirty dishes when returned and sends to appropriate areas.
• Utilizes appropriate glassware, china, silverware, and linen as task requires.
• Thoroughly inspects all orders to ensure proper table and tray set-up and to ensure all standards are met before the order leaves the Room Service station.
• Ensures that all timed orders and all other orders are delivered in accordance to time specifications.
• Provides tray retrieval service after the order has been consumed by conducting a “pull” at the mid to latter part of the shift or upon the guest’s request. 
• Performs all other duties as assigned by supervisor or other management personnel.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Performs all other duties as assigned by supervisor or other management personnel.