Bilingual Patient Engagement Coordinator - TEMPORARY

Title: Bilingual Patient Engagement Coordinator - Temporary

Location: Remote

Employment Type: Temporary (through 12/31/2026)

Hourly Pay Range: $16 - $20.34 per hour

Schedule:  10-hour shifts, 40 hours per week. A or B Shift Rotation: Must be available to work either A Shift (Sun, Mon, Tues, Wed) or B Shift (Wed, Thurs, Fri, Sat) shifts starting at 11:00 a.m. *Schedule is subject to change based on operational needs  

About DocGo: 

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 

Responsibilities: 

• Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments 

• Properly escalate emergency patient communication as needed based on predetermined workflows 

• Handle inbound partner priority escalations 

• Answer inbound calls to assist patients with pre- and post-visit support needs 

• Document interactions effectively in a CRM or EMR 

• Participate in department meetings 

• Verify insurance and properly schedule visits 

• Effectively communicate with patients through various platforms 

• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians 

• Coordinate with the field teams and clinical teams providing care 

• Coordinate support with patient medical records, letters, forms, and patient follow-up 

• Ensure professional communication with patients, coworkers, managers, and field staff 

• Maintain positive QA and KPI reviews – minimum 85% 

• Maintain a compliant minimum ready time of 80% each week 

• Maintain a 15% booking rate each week, or minimum of 15 bookings per shift, whichever is greater 

• Stay current with the changing needs of the department 

• Additional assignments, and cross functional tasks, will be required as necessary