Payments Business Transformation and Change Project Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

At U.S. Bank, we’re committed to powering the future of payments. This role sits within the Payments Merchant & Institutional (PMI) Chief Administrative Office (CAO) and plays a meaningful role in advancing Payments Transformation, a CEO‑sponsored enterprise priority.

We’re looking for a strategic, delivery‑focused Project Manager who thrives at the intersection of strategy, execution, and change. This senior individual contributor will lead complex, cross‑PMI initiatives that shape how work gets done across Merchant, Corporate, and Treasury Services, helping build a more connected, consistent culture while delivering measurable business outcomes.

Key Responsibilities

• Lead medium to large, complex transformation initiatives across multiple PMI lines of business
• Partner with senior leaders to align project scope and execution to Payments Transformation objectives
• Facilitate cross‑PMI collaboration and decision‑making among diverse stakeholders
• Develop and manage integrated project plans, including timelines, risks, issues, and dependencies
• Drive the people side of change, including readiness, adoption, and reinforcement strategies
• Prepare and deliver concise, executive‑level updates, insights, and recommendations
• Track outcomes and adoption to ensure initiatives deliver intended business value
• Contribute to establishing shared PMI ways of working and a strong, unified culture

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• Advanced experience managing complex, cross‑functional projects and/or transformation initiatives
• Proven ability to influence without formal authority
• Strong analytical, problem‑solving, and decision‑making skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Copilot)

Preferred Skills & Experience

• Experience supporting enterprise or portfolio‑level transformation initiatives in large, matrixed organizations
• Experience with organizational change management practices (PROSCI or similar certification a plus)
• Project management and/or Agile certification preferred
• Financial Services and/or Payments industry experience
• Experience providing people or team leadership

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption