Customer Fulfillment Manager

Job Title

Customer Fulfillment Manager

Job Description

As a Customer Fulfillment Manager, you will be responsible for ensuring the optimal allocation and fulfillment of customer orders and returns across multiple markets.

Your role:

• Support D2C operations by ensuring stock availability for online stores in Hungary, Czech Republic, Romania
• Collaborate with internal sales teams and back-office stakeholders to ensure fulfillment aligns with customer expectations.
• Balance stock levels across channels and act as a gatekeeper for stock protection.
• Prioritize customer orders and allocate stock accordingly.
• Monitor and manage master data accuracy and order scheduling activities.

• Support B2B operations by managing quotations, master data settings, and order prioritization.
• Handle escalations related to order monitoring and fulfillment.

• Prepare and maintain operational reports using tools such as Excel (advanced formulas, VLOOKUP), QlikView, and Qlik Sense.
• Provide insights and recommendations based on data analysis to improve fulfillment efficiency.

You're the right fit if:

• 3–5 years in Supply Chain, ideally in customer operations or fulfillment roles.
• Knowledge of SAP will be a strong plus
• Proficiency in English
• Excel skills (formulas, VLOOKUP, pivot tables), experience with QlikView/Qlik Sense is a plus.
• Detail-oriented and hands-on approach.
• Strong prioritization and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Excellent communication and collaboration skills.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.