Customer Lead Autoimmune T1D GSA (all genders)

About the Job

At Sanofi, we are driven by one purpose – we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible.

We never settle and now we are creating a new paradigm with a first-in-class therapy in Autoimmune Diabetes (Type 1 Diabetes).

We now present an exciting opportunity for you to go further faster. If you’re excited by the prospect of bringing this innovative, first-in-class therapy to more people at risk then we want to hear from you as we build a great team who will work at the intersection of our growth in immune-mediated diseases and disease-modifying therapies in areas of high unmet need.

This is a chance to bring your energy, expertise and experience to truly transformative and career-defining leadership roles where you can help change countless lives. In return, you will have a rare opportunity in pharma – the chance to help disrupt and delay a debilitating and widespread disease.

Our Autoimmune Type 1 Diabetes journey starts now and you can help us chart a new course – not only for Sanofi but for preventive healthcare. Now is the time to add your strengths to ours!

******CALLING OUT ALL PIONEERS*****

When opportunity knocks, you fear no change and are ready to jump on the next chance to make an impact and break new ground? Then this your chance to apply and explore being a Pioneer at SANOFI.

The role

We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes.

As the Customer Lead, you will be primarily responsible to develop and execute the customers’ activation strategy by leveraging omnichannel at local level for a first-in-class therapy in Autoimmune Type 1 Diabetes.

Reporting to the Head of Autoimmune T1D, this role is strategically positioned to realize the ambition for T1D and contributing to the overall future success of Sanofi.

Your core responsibilities will include: 

• Mapping stakeholders according to Global segmentation guidance
• Adapting customer / stakeholder journeys to local context (where appropriate) to understand end-to-end customer experience
• Leveraging Glocal modular content and messaging and adapting it to country go-to-market model and customer specificities
• Localizing the Global omnichannel strategy by identifying local customers’ maturity and preferences and defining the best way to engage with each customer segment to ensure a high-touch and personalized engagement, i.e., connecting with the right customer, at the right moment, through the right channel, with the right message to drive growth
• Defining the specific customer interaction journeys for each segment, incl. channel mix and ensuring delivery and monitoring of marketing/medical campaigns across all relevant channels
• Driving the omnichannel strategy execution by providing advice and guidance to cross-functional field teams (incl. Commercial and Medical) on innovative tools and channels to leverage (incl. social media, peer-to-peer communities, online forums, portals, etc.), best practices to apply, etc.
• Overseeing the implementation of local customer journeys and solutions
• Monitoring and measuring customer experience by implementing customer feedback loops and tracking customer engagement related KPIs, identifying areas for improvement and implementing action plans to improve where relevant
• Continuously optimizing omnichannel engagement strategy by leveraging AI and other sophisticated technology to inform more personalization and enhanced experience for customers when relevant (e.g., through innovative tools/solutions)
• Driving customer-centric culture within the organization, promoting a focus on customer needs and fostering a customer-centric mindse

About you

Professional experience and education:

• 5 years of experience with digital marketing (client-side, agency, tech late-stage startup)
• Bachelor's degree in Marketing, Business Administration, or a related field; Advanced degree preferred

Soft skills:

• Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships
• Unconventional thinking, always looking for new ways to achieve business goals
• Ability to work agile, demonstrate creativity and be a strong team player
• Open for innovative digital trends in pharma
• Leadership and skills for people development
• Ability to learn and adapt quickly within complex and changing surroundings
• Resilience, rigo