Director, Systems and Services Operations

We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference.

Our exchange handles over 350 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change.

What’s it like to work at Index?

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward.

Are you ready to join the programmatic evolution?

Index Exchange funds the open web. Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in.

Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth. We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale.

About The Role:

We are seeking an experienced Director of System & Services Operations to lead our engineering teams in ensuring the seamless operation of our complex on-premise and hybrid cloud environments, with a strong emphasis on meeting low-latency requirements. The ideal candidate will possess exceptional operational excellence skills, a deep understanding of on-premise and hybrid cloud 24x7 operations, and a proven track record in incident management and reporting. This critical leadership role requires someone who can drive operational efficiency, optimize system performance, and maintain the highest standards of service delivery and proactive communication.

Index’s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business.

Here’s What You’ll be Doing:

You will lead a team of talented engineers and collaborate with cross-functional teams to achieve operational innovation and excellence. Your primary focus will be on developing and leading the teams managing and optimizing the 24x7 support systems and process.

• Strategic Leadership: Develop and execute strategies that align with the organization's goals, focusing on enhancing system and services operations in on-premise and hybrid cloud environments. Drive innovation and continuous improvement efforts to meet evolving business demands.
• Team Leadership and Development: Manage and mentor a high-performing team of system administrators, devops engineers, and operations engineering professionals. Set Systems & Services Operations up for success by continuously improving the organizational design and ensuring the team has the right balance of skills, roles and seniority among team members. Foster a culture of collaboration, innovation, and continuous learning to drive team growth and success.
• Operational Excellence: Take ownership of the day-to-day operations of our systems and services, ensuring optimal performance, availability, and reliability. Model the behavior of proactively identifying and resolving operational bottlenecks