Senior Account Manager (New Jersey)

The Senior Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.

This is a full-time position and reports directly to the Director, Regional Sales.

Preferred Location

This is a remote, home-office role and candidates located anywhere in New Jersey will be considered.

Travel Requirements

A willingness to travel as needed for face-to-face meetings with accounts is required.

Essential Functions

• Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfaction
• Develop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention
• Develop relationships with existing clients that allow the Senior Account Manager to uncover potential customer dissatisfaction early
• Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling
• Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value
• Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs
• Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experience
• Provide training and support to clients on using products or services effectively.  This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
• Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios 
• Follow SOPs for all account interactions within standard CRM systems and other tools
• Ensure that you take advantage of all job, product, and industry-related training opportunities
• Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts

Education Requirement

Bachelor's degree and/or combination of equivalent work experience 

Required Experience, Knowledge and Skills

• 5+ years of relevant sales experience
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Ability to learn SaaS products
• Basic construction industry knowledge or ability to learn construction industry knowledge
• Technical skills
• Superior personal integrity and ownership of outcomes                                                                            
• Exceptional communication skills                   
• Relationship building and client-centric skills                                                                         
• Ability to coach customers on best practices and uncover pain and solution                                       
• Empathetic small business growth mindset to identif