Senior Business System Owner - ALFA

Inside the Role

We’re seeking a dynamic Lead Product Owner to join a team that manages and supports our primary portfolio system, ALFA. In this highly visible role, you’ll support the vision, strategy, and execution of solutions that enhance customer engagement, drive revenue growth, and empower internal teams to succeed.

About ALFA
ALFA is a mission-critical contract management system that supports the full contract lifecycle for our Lease and Loan finance contracts and is cornerstone to the DTFS IT landscape, it plays a central role in enabling digital transformation and operational excellence across the business.

Why Join Us
• Impact at Scale: Your work will directly support key business initiatives that drive growth targets, customer and dealer satisfaction, and ensure compliance with regulatory standards.
• Innovation Culture: Join a collaborative, forward-thinking team that values experimentation, continuous improvement, and creative problem-solving.
• Professional Growth: Expand your leadership, business, and technical expertise through meaningful projects and cross-functional collaboration.

If you’re passionate about development, thrive at the intersection of business and technology, and are driven to lead impactful change, we’d love to hear from you.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.   

#DTFSUSA #HYBRID

What You Drive at DTFS

• Serve as primary subject matter expert for ALFA system encompassing business processes and system.
• Drive continuous improvement initiatives while ensuring compliance with internal controls, financial standards, and legal regulations.
• Troubleshoot system issues—assess business impact, prioritize fixes, and coordinate testing and validation.
• Act as a consultant and platform advocate, optimizing processes and maximizing ALFA’s functionality to better support business needs.
• Collaborate with cross-functional partners—including IT, Finance, Operations, Compliance, Sales, Marketing, and Credit—to deliver efficient, high-value solutions.
• Support strategic initiatives through requirements gathering, testing, and implementation activities.     

 

Knowledge You Should Bring

• BS/BA and prefer 5-7 years of relevant experience or 8 years functioning as a power user/SME for a portfolio management system in lieu of a degree.
• Excellent communication, analytical, and problem-solving skills.
• Adaptability and a proactive approach to learning new technologies and processes are highly valued.

 

Exceptional Candidates Might Have

• Experience using and/or supporting the ALFA system or similar contract management system.
• Proven ability to collaborate across business and technical teams and manage multiple priorities effectively.
• Accounting and/or finance background.
• Knowledge of release management, user acceptance testing, data governance, and compliance frameworks.
• Commercial finance operations experience
• Experience functioning in a leadership/mentor type role.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insight