Director of Operations

Why Work for Park Lawn?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

Reporting to the Market Operations Director, this position is responsible for overseeing, developing and supporting the implementation of industry-leading funeral operations by planning best practice strategies and processes in the most cost-effective manner within quality standards.

Essential Functions

• Optimizes resources to support the achievement of the Company objectives.
• Documents, communicates and mentors’ stations on the implementation of manpower planning best practice processes to cost effectively improve service to our client families.
• Proactively identifies opportunities to improve operational and cost performance.
• Develops collaborative relationships to facilitate the Company goals.
• Acts as a strategic partner by obtaining information and identifying key issues and relationships relevant to a goal or vision.
• Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to company property.
• Develops, monitors and reports on operating cost within functional areas.
• Advises team on issues including safety, security, employee relations, scheduling, training, etc.
• Ensures that Company policy is being adhered to and administering practices is fair and equitable.
• Takes personnel corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources as appropriate.
• Keeps up to date on information and technology to increase innovation and ensure compliance.
• Other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Bachelor’s degree (BS/BA) in business administration or related field or equivalent combination of education and experience preferred.
• Minimum of 10 years’ management experience.
• Valid driver’s license in good standing and acceptable driving record.

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently. Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Supervisory Responsibility

This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indo