Director, Strategy & Analytics

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~120 Amex full time staff that leverage ~5,000 contractors and is part of the broader Enterprise Shared Services organization, which delivers shared business services to colleagues across the enterprise.

• GREWE Vision: Provide the world’s best workplace experience at a competitive cost for every colleague, at every site, every day

• GREWE Strategic Priorities:

  • Portfolio: The right buildings, in the right places, at the right cost

  • Design & Build: Inspiring spaces that bring together colleagues, customers, and our brand

  • Operations: Operational excellence that drives performance, speed and reliability while minimizing disruption and risk

  • Hospitality: Seamless, high-quality colleague services at every site and every moment that matters.

The Director, Strategy and Analytics is a key GREWE leadership position, leading a team with the responsibility to understand business objectives, translate those into a holistic footprint strategy, standardize performance management systems for strategy execution, deliver standard / efficient business processes across GREWE, and create analytics powered insights that drive differentiated building performance for our businesses.  This role will report to VP, GREWE Workplace Experience & Americas Region

Global Leadership and Governance Responsibilities:

This position is accountable to lead integrated capabilities each with significant contributions to the strategic agenda of Amex via the GREWE organization.  A summary of key responsibilities include: 

• Leading with an enterprise mindset, delivering strategies that connect the requirements of various business units into a holistic, AMEX wide, value accretive plan
• Lead the GREWE capabilities that are foundational to driving the GREWE and enterprise agenda that includes:   strategy, long range planning (LRP), and analytics
• Build and develop relationships with senior leaders across the enterprise, leveraging data and insights to drive an integrated regional and global approach to GREWE’s strategic priorities 
• Ensure continuous connection between GREWE and business segment strategies, identifying opportunities, dependencies, and risks to enable enterprise success.
• Leverage enterprise relationships and data & insights, develop a clear, value driven, and actionable strategy to:  drive business growth and deliver increased profitability
• Lead annual development and evolution of the GREWE long term and annual goals, long range plan and annual planning cycles
• Lead the Development (and tracking/maintenance) of annual GREWE Goals & Objectives (G&Os), performance dashboard and metrics, and their communication/cascade throughout the organization
• Leverage enterprise data, systems, and partner capabilities to enable strategic planning, decision-making, and execution across GREWE. Present strategic insights and recommendations to GREWE leadership
• Develop and manage multi-year digital analytics technology supporting our portfolio strategy 
• Lead the Development (and tracking/maintenance) of annual GREWE Goals & Objectives (G&Os), performance dashboard and metrics, and their communication/cascade throughout the organization
• Leverage enterprise data, systems, and partner capabilities to enable strategic planning, decision-making, and execution across GREWE. Present strategic insights and recommendations to GREWE leadership
• Develop and manage multi-year digital analytics technology supporting our portfolio strategy roadmap.
• Included in these responsibilities are the enabling elements of a seamless, simple, yet holistic approach to connecting with the business that will be deployed within the GREWE regional construct around the world.  This role leads a team who will integrate the regional plans with global business direction.

Executive Engagements:

• Has direct and frequent executive engagement with Amex leaders across all lines of business, especially their strategy leads; is a member of the GREWE Global leadership team, and is expected to frequently present to the GREWE LT; SVP, GREWE; President Enterprise Shared Se