Overnight Custodian / Member Services Representative

Who We Are:
At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!

Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

Characteristics that will make you a perfect match for our Overnight Custodian / Member Services Representative position:
You:

• A habitually active “night owl”! Can work a 10:00pm – 6:00am shift.
• Exhibit an energetic, positive and upbeat attitude.
• Attention to detail.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
• Pride yourself on your work while being punctual, reliable, dependable and trustworthy.
• Strong work ethic, self-starter, independent thinker and problem solver.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect for everyone around you.
• Exhibit strong communications skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands on training.

 Job Summary
Overnight Custodian / Member Services RepresentativeThe Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Custodial and Member Services responsibilities and duties.
Daily Duties and Responsibilities Custodial:

• Thoroughly clean and sanitize all restrooms and locker room areas
   
  • Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.
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  • Clean, organize, and restock locker maintenance rooms
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• Thoroughly clean and sanitize fitness equipment and gym floor
   
  • Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
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• Thoroughly clean and sanitize the Black Card Spa equipment
   
  • Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
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• Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
• Emptying all trash receptacles in the facility and disposing of trash. 
• Dusting fans, walls, ceilings, ceiling tiles and signage.
• Stock all areas of the facility with proper supplies/paper products
• Proficiency in handling basic maintenance repairs.
• Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.

Member Service Representative:

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions. 
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Ensure safety of members, team members and club property 

About Your Qualifications/Requirements:

• Ability to work the 3rd shift – 10:00 pm to 6:00 am
• Custodial experience is preferred.
• Prefer some experience in a customer service environment.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer and Point of Sale proficiency.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Bilingual preferred but not required (English/Spanish)

Physical Demands of the Overnight Custodian / Member Service Representative:

• Continual standing and wa