Overnight Program Manager - Binghamton

Position Title: Overnight Program Manager

Reports to: Binghamton Program Director

Location: 320 Chenango - Binghamton

Position: Full-Time

Salary Range: $60,406 - $62,000

Exempt/Non-Exempt Status: Exempt

Description

Make a difference in a family’s life!

Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Housing and Shelter Services Program Manager, NY

Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Program Manager/Senior Case Manager will play a critical role in advocating for and supporting vulnerable individuals and families, including homeless individuals and families, low-income individuals, veterans, and those who have been previously incarcerated. This role involves direct service delivery as well as overseeing the operations and staff within our Binghamton programs, ensuring high-quality services and positive outcomes.

JOB DUTIES AND RESPONSIBILITIES

• Assist the Program Director in managing and overseeing the day-to-day operations of our Binghamton-based programs.
• Support the Program Director with oversite of the Binghamton programs including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure trauma informed and person centered supportive services are provided in the programs
• Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff. Ensure proper scheduling and reporting to meet program goals
• Deliver direct program services to clients, including case management, housing assistance, and referrals to community resources.
• Maintain accurate records for all program participants in accordance with VOA guidelines and relevant regulatory, agency and funding source standards.
• Availability to work evenings and weekends as applicable to the department’s environment. 
• Respond to and provide support for crisis and other urgent matters in the programs.
• Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery
• Other duties as requested to benefit client and programs
• Other responsibilities as assigned.

EXPERIENCE AND EDUCATION QUALIFICATIONS

• Bachelors Degree in a Human Services field or 5 years experience working in a human services position
• Minimum of three years experience managing staff preferred
• Strong organization and written and verbal communication skills
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