Global Strategic Program Manager, Cloud & Data Centers

<p><b>Job Description Summary</b></p>-Associate Director of Novartis Core Infrastructure Services/ Engineering organization is responsible for execution, continuous improvement, service delivery and operations of a specific function /plattform. OR Develop and mantain a technology roadmap which supports the respective Service Strategie of a specific function / plattform. -Oversee the operational health, deployment and lifecycle of the technology and/ or platform solutions OR Design and deploy technology solutions and/ or act as L4 support during major and critical incidents. -Automation of service deployments and management to enable modern delivery flows including DevOps and SRE, with a goal of providing efficiency, flexibility and speed at the lowest aggregate cost. -Recruit, coach and mature a team that is consistently over performing and delivering on business and technology objectives. Drive change management and culture change by adhering to and evangelizing Novartis values and behaviors.<p><br/> </p><p><b>Job Description</b></p><p><b>Major accountabilities: </b></p><ul><li>Focused management of service operations and or technology governance and external -internal interfaces in accordance with service operations and management processes -Span of Control 3 -5 or technology lead --Manage a team of Individual Contributors for Core Infrastructure Services by allocating financial and human capital for Operations and ensuring timely and effective delivery of services -OR Responsible for a technology stack -Platform with limited to non-direct people lead --Contribute technical architectural activities for the responsible technology domain --Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations for the responsible area -Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels -Support the Retain -recruit -hire -manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision in the responsible area --Responsible for develop input for the service -platform strategy development</li></ul><p><b>Key performance indicators: </b></p><ul><li>Stable -compliant -secure -and cost-effective operations measured by Availability -Performance -Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Automation led Programmable Infrastructure and Platform Services</li></ul><p><b>Minimum Requirements: </b><br/><b>Work Experience: </b></p><ul><li>Operations Management and Execution.</li><li>Project Management.</li><li>Strong negotiation and analytical skills.</li></ul><p><b>Skills: </b></p><ul><li>Communication Skills.</li><li>IT Infrastructures.</li><li>IT Operations.</li><li>IT Service Management.</li><li>Problem Solving Skills.</li><li>System Integration.</li><li>Vendor Management.</li></ul><p><br/> </p><p><b>Skills Desired</b></p>Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management