Business Banking Marketing-Social Ambassador -Senior Associate

Chase for Business® is about helping small business owners start, grow, and run their business.  We not only want to be their partner for financial solutions, but to also help business owners get easy access to experts, solutions, and content that will help them beyond banking.  Business Banking Marketing’s Digital Shopping & Content Strategy team is responsible for the customer experience and performance within our digital ecosystem and increasing appeal among aspiring minority entrepreneurs.  The team focuses on developing the strategy across educational & news content, SEO, owned media, digital strategy, site optimization and platform capability to deliver a first-class customer experience. 

As a Business Banking Marketing Social Ambassador, Senior Associate on the Business Banking marketing team you should have experience with program management and employee advocacy with strong knowledge of LinkedIn best practices. You will support the launch, training and ongoing content strategy for the social ambassador program. You’ll partner with internal stakeholders to create a smooth onboarding process, including providing internal education and guidance, holding training sessions and building out a first class LinkedIn ambassador program, while adhering to the controls and guardrails we have in place to protect employees at the firm.  

Job Responsibilities: 

• Support the launch Chase for Business social media ambassador program 
• Assist in building out operating procedures that include retention and risk and control requirements
• Manage the day-to-day communications with ambassador program participants 
• Build and manage trainings and maintain onboarding documents and project plans
• Manage employee onboarding, off boarding, and continuous education of ‘what works’ on LinkedIn
• Analyze program reporting and measure effectiveness in order to inform the evolution of the program
• Support the establishment of social media content strategy including pillars, content recommendations and KPIs
• Manage necessary content review and approvals with legal and compliance 
• Partner with marketers and communicators to identify content opportunities that support key business needs and tell the Chase for Business story
• Pitch creative ideas and help carry them from concept to execution to 

Required qualifications, capabilities and skills:

• At least 3 years of relevant experience building or supporting social media employee advocacy or ambassador programs
• Experience with content or social media strategies 
• Exceptional communication skills – both verbal and written – with the ability to tailor approach based on audience
• A passion for keeping up to speed on the social media landscape and how employees can use it to build their brand
• The ability to cultivate relationships across teams in marketing, communications and the broader Chase ecosystem
• Effectively communicate on project timelines, status and results
• Strong ability to problem-solve and think critically
• Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
• Ability to self-motivate, work well across teams, work on multiple projects at the same time, and produce high-quality work
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Proficiency in Microsoft Office, e.g. Word and PowerPoint

Preferred qualifications, capabilities and skills:

• An understanding of regulatory and legal guardrails and policies within financial services is preferred
• Confidence to pitch fresh ideas, think creatively, and identify solve problems
• Executive presence and public speaking capability

**Please note, we are back in the office in a hybrid model (3 days a week) we will not consider 100% remote or other locations if not listed on this requisition

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include co