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Field Service Engineer
WorldLink USUnited Statesfull_timeVerifiedPosted 19 Dec 2024
About the role
TITLE: Field Service Engineer
POSITION TYPE: Full Time (Direct-Hire)
LOCATION: Dallas, TX
Job Description:
We are looking for a Field Service Engineer who will be responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
Role and Responsibilities:
POSITION TYPE: Full Time (Direct-Hire)
LOCATION: Dallas, TX
Job Description:
We are looking for a Field Service Engineer who will be responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
Role and Responsibilities:
- Render technical on-site and phone assistance to customers.
- Perform general and preventive maintenance on Uninterruptible Power Supply systems.
- Respond to emergency calls at customer’s request.
- Strive to provide all customers with a 'first time fix' for their equipment.
- Provide accurate and timely communication to internal and external customers.
- Keep current on Safety Field Change Notices and Service Tips.
- Provide accurate and timely reporting of expense reports, Field Service Reports etc.
- 5+ years’ experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment.
- Technical Degree in Electronics or Military Electronics Training a plus.
- Previous military experience and training a plus.
- Working knowledge of OHM's law and electronic theory.
- Prior field service experience required.
- 3 phase/480v experience required.
- Familiarity with electrical/electronic test equipment and fundamentals.
- Ability to read and interpret electrical line diagrams and blueprints.
- Ability to evaluate the operating conditions of equipment.
- UPS OEM factory training or experience in Liebert (Vertiv) / Emerson , APC / MGE , or Eaton / Powerware , Toshiba, Mitsubishi a plus.
- Standard computer skills including MS Outlook, Word, and Excel.
- Mechanical aptitude.
- Clear, concise, written and verbal communication skills.
- Ability to interact comfortably with all levels of internal and external customers.
- Must have the ability and self-motivation to manage one's own schedule.
- Open to regional travel.
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