Field Service Technician - Essex County

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The New York group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

**The Field Service Technician MUST live a commutable distance to Essex County, New York. The Public Safety customers are located in the northern part of the New York.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Continuous training in the latest technologies and troubleshooting techniques

• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.  

• Maintain, optimize, test and document complex communications systems.

• Provide weekly reports of activities and accomplishments

• Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques

 

Specific Knowledge/Skills:

• 2 year Associate Degree in Electronics or IT (preferred), or equivalent on-the-job experience

• Security +, CompTIA or related certificate is highly desirable

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. 

• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

• Computer literate with proficiency in Google Suite, MS Word, Excel, Outlook, and Access

• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Self-motivated and self-managed to perform the required duties at a distance from direct supervision

• Must be able to solve customer problems quickly during stressful situations

Candidate Requirements:

• Must be able to obtain background clearance as required by government customer.

• Must reside in northern New York or be willing to commute to Public Safety customers located in Essex County, New York

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must have a current, valid driver’s license and no traffic violations.

• Must be willing to travel 30% of the time as needed.

#LI-CC1

This position is su