Customer Service Representative

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

© 2023 Akzo Nobel N.V. All rights reserved.

Job Purpose

 

Reporting to the Customer Service Coordinator, the main purpose for this position is to support and assure the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.

 

Key Activities

 

• To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order-to-cash process with excellence in order processing.
• Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
• Raises issues in delivery and/or invoices process with Team Leader.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Makes proposals for improvements on work processes.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service and field force regarding administration of customers’ orders.
• Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.

 

Experience

 

• Minimum of 2 years in a Customer Service Department.
• SAP experience will be valuable.

 

Education

 

• CFGM or CFGS in Customer Service or similar.
• Spanish and English are a must. Valuable other languages.

 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 36309