Director, Operational Excellence & Strategic Program Management

 

Director, Operational Excellence & Strategic Program Management 

About Forged Fiber  

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. 

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence. 

The Role

The Director of Operational Excellence & Strategic Program Management is responsible for leading a high-performing team of Program Managers and Project Managers that drive execution across Build, Field Operations, Engineering, IT, HR, Finance, and enterprise transformation initiatives. This leader serves as a critical partner to executive leadership, ensuring strategic priorities are translated into actionable plans, governed effectively, and delivered with measurable business outcomes. 

The Director will establish scalable operating models, governance frameworks, performance scorecards, process improvements, organizational readiness programs, and cross-functional execution strategies that support Forged Fiber's aggressive growth objectives and market expansion plans.   

Work Location-Dallas, TX or Denver, CO

Key Responsibilities 

Strategic Leadership 

• Lead enterprise-wide operational excellence initiatives supporting Build, Field Operations, Engineering, IT, HR, Finance, and emerging business functions. 

• Develop and maintain executive governance structures, intake processes, prioritization frameworks, and decision-making forums. 

• Partner with executive leadership to translate business strategy into executable roadmaps, operational plans, and measurable business outcomes. 

• Lead long-range operational planning and strategic roadmap development supporting network expansion, market growth, operational scalability, and organizational performance objectives. 

• Drive continuous improvement initiatives focused on efficiency, scalability, customer experience, cost reduction, and operational effectiveness. 

• Evaluate business priorities, strategic investments, resource allocation decisions, and organizational tradeoffs to support enterprise decision-making. 

• Establish accountability for execution of strategic priorities and ensure initiatives remain aligned to company objectives and growth strategies. 

Program & Project Management Leadership