Total Rewards - Senior Client Manager, Major Market

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

Join Newfront’s Employee Benefits team where your creativity and ideas will be valued every day. We’re a technology-driven, fast-paced, and supportive group working with leading tech clients. Our culture is inclusive, collaborative, and always open to innovative thinking. If you are ambitious, adaptable, and enjoy tackling new challenges, you’ll find exciting growth opportunities here. You’ll collaborate with talented Client Managers, work with energetic clients, and contribute to unique projects that make an impact. We’re seeking a problem-solver who thrives in a dynamic environment, embraces technology, and enjoys working with a team that values accountability—and fun. If you want to build your career with a forward-thinking company that celebrates your unique strengths, we’d love to hear from you!

The Total Rewards - Senior Client Manager,  Major Market Team position is responsible for assisting Newfront employee benefits Mid-Market and Large Group clients on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication and project management skills help you connect with clients by email, phone or Video conferencing - quickly establishing trust and rapport.

This position is a salaried, exempt and full-time role and will be reporting to the Manager, Client Services. Requires seasonal or intermittent traveling to visit clients and prospects. This is a US Hybrid-role (Pacific Time Zone work hours required) to work from Newfront's Irvine office location.

What You'll Be Responsible For:

• Build strategic relationships with Mid-Market and Large Group (over 250+ Lives) clients and carrier partners.

• Manage Mid-Market client project plans and lead client calls, serve as the primary contact for clients.

• Support Benefit Consultant and Sr. Benefit Consultant on Mid-Market client accounts and lead standard accounts with minimal guidance.

• Demonstrate proficiency in explaining technical analysis with regards to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.

• Create client meeting deliverables and actively participate in the meetings.

• Lead and manage the annual client calendar including strategic planning, renewal and marketing processes for clients.

• Attend and conduct client meetings, including renewal and open enrollment.

• Manage escalated and complex client issues with minimal guidance.

• Manage product and carrier implementations.

• Coordinate the management of client technology solutions alongside the EB Systems team, and have basic knowledge of systems and Electronic Data Integration (EDI).

• Develop and deliver communication strategies for clients.

• Responsible for staying abreast of latest compliance and benefit trends.

• Review and oversee outsourced tasks before distribution to the client.

• Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).

Qualifications:

• Minimum of 5+ years of employee benefits experience in the Mid-Market and Large Group space is required.

• 5+ years of Employee Benefits experience in a brokerage setting with Mid-Market and Large Group Clients California-based clients is a plus.

• Exceptional communication skills:  written, public speaking and presentation preparation.

• Outstanding customer service skill