Customer Service Representative - Summer Student

Job ID:  506849

Work Type:  Contract - Summer Student 

 

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

 

CRH Canada is currently hiring a Customer Service Representative – Summer Student to join their growing team!

Who we are
Recognized as one of Greater Toronto's Top 100 Employers, CRH Canada and it’s Dufferin group of companies are one of the country's largest vertically integrated materials and construction companies. We manufacture and supply a diverse range of superior building materials and products for use in the construction and maintenance of infrastructure, housing, and commercial projects. Our materials and products are widely used in construction projects of all sizes across the country.

 

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

 

Location: Concord, Ontario 
Term: Contract – Summer Student 

 

Job Responsibilities: 

• Develop relationships with CRH Canada Group Inc. clients (internal and external)
• Using a pre-defined resolution framework, develop and apply Order to Cash skills (e.g. accounts receivable) to resolve and respond to client inquiries.
• Develop functional knowledge of Order to Cash system applications (SAP R/3, SAP BW, Get Paid, Customer Self-Serve Portal Applications)
• Receive inbound phone calls and emails from end-customers & internal employees, documenting tickets and responding in a professional manner
• Working with the business units, Shared Service Center, company tools and assets, and other business partners, resolve inbound inquiries to achieve proper resolution in prescribed timeframes
• Communicate ticket resolution to appropriate contact and maintain ticket documentation in SalesForce.com
• Develop a general understanding of CRH Canada Group Inc. business processes and
• policies as defined by the Shared Service Center in order to respond to incoming customer inquiries
• Participate in training to continue to develop key functional and technical skills and improve business acumen
• Work with team to resolve and communicate resolutions to customer inquiries, escalating issues to supervisors or managers as needed.
• Communicate frequently with supervisors and managers, working to develop personal skills and abilities
• Continuously improve operations, identify and suggest process and system enhancements
• Monitor & achieve Key Performance Indicators and adhere to service level agreements
• Perform at a level that assists in attaining overall and team-level performance measures and goals
• Stay appraised of service center knowledge of industry best practices
• Interface with other Shared Service teams to ensure compliance with cross-team accountabilities
• Coordinate with other Shared Service teams to deliver seamless service to customers, and improve personal knowledge to enhance ability to resolve issues accurately & timely

 

Requirements:

• Student 2nd or 3rd year in Business/Economics or related field preferred
• Full time in Office position (5 days/week)
• Bilingual English and French
• Strong written and verbal communication skills 
• Able to apply common sense understanding and problem-solving skills to