6027 - South Lindbergh - 6201 S Lindbergh Blvd, St. Louis, Missouri, 63123

CarMax, the way your career should be! 

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

Peer leader to Business Office Associates, responsible for processing and auditing  paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service.

What you will do:

• Mentors Business Office Associates, assisting them with development and training
• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
• Delegates and follows up on various Business Office tasks
• Provides customer service by listening, answering customer questions and explaining paperwork process
• Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
• Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
• Manage