Assistant General Manager (Miss J's Diner)

Job Summary:

Miss J’s Diner is seeking an energetic and dedicated Assistant General Manager (AGM) to support the General Manager in overseeing all aspects of day-to-day operations. The AGM ensures the smooth and efficient running of the diner, delivering excellent customer service, maintaining food quality and safety standards, and supporting a positive and motivated team environment.

Key Responsibilities:

Operational Support

• Assist the General Manager with daily operations including opening/closing procedures.
• Oversee dining room and kitchen operations during shifts to ensure smooth service.
• Manage inventory, ordering, and deliveries to ensure stock levels meet business needs.
• Ensure compliance with health, safety, and sanitation regulations.

Staff Supervision

• Lead by example and supervise front- and back-of-house staff.
• Assist with hiring, onboarding, training, and scheduling of team members.
• Coach and support staff to maintain high performance and guest satisfaction.
• Help resolve employee conflicts and promote teamwork and a positive workplace culture.

Customer Service

• Monitor service quality and address customer concerns in a timely and professional manner.
• Promote a welcoming and friendly environment consistent with Miss J's Diner's brand and values.
• Step in to serve guests when necessary to ensure timely and excellent service.

Financial Responsibilities

• Assist in achieving sales and profitability targets.
• Monitor labor costs, reduce waste, and help manage operational expenses.
• Review daily sales reports and work with the GM to implement cost control strategies.

Qualifications:

• 2+ years of experience in a supervisory or assistant management role in the restaurant industry.
• Strong leadership, communication, and organizational skills.
• Passion for customer service and hospitality.
• Knowledge of food safety standards and basic business operations.
• Availability to work flexible hours, including nights, weekends, and holidays.