Director of RCM EPIC Optimization Patient Financial Services -Corporate 42nd Street- Full-Time-Days

Director of RCM EPIC Optimization Patient Financial Services -Corporate 42nd Street- Full-Time-Days 

The Director of EPIC Workflow Optimization for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) (which includes the MSHS and the Faculty Practice Plan) is responsible for identifying, designing, and implementing automation solutions, workflow enhancements, and new RCM initiatives that drive measurable improvements in financial performance, operational efficiency, and patient experience. The Director will collaborate closely with operational, clinical, and IT stakeholders to ensure optimization strategies align with organizational goals and industry best practices.

The Director of RCM EPIC Optimization will lead strategic and operational workflow initiatives to maximize the effectiveness of Mount Sinai Health System’s EPIC electronic medical record (EMR) platform for Revenue Cycle Management. This leader will focus on automation, workflow standardization, and adoption of new EPIC capabilities to enhance operational efficiency, financial performance, and patient satisfaction.

This position aligns directly with Mount Sinai Health System’s goals to reduce cost-to-collect, accelerate cash flow, decrease denials, and improve patient engagement through technology-enabled transformation.

The Director will partner cross-functionally with internal RCM leaders, IT, Finance, Legal, and external partners to ensure vendor-delivered services meet or exceed contractual obligations and support enterprise revenue cycle transformation initiatives.

The Director will report to the System Vice President of RCM Operations.

Strategic Leadership & Optimization

1. Develop and execute the EPIC optimization roadmap for Revenue Cycle functions, aligning with Mount Sinai’s strategic objectives and regulatory requirements.
2. Lead the design, testing, and implementation of workflow improvements, automation tools, and new RCM capabilities within EPIC.
3. Champion the adoption of EPIC functionality, ensuring end-user proficiency and maximizing system capabilities for front, middle, and back-end revenue cycle operations.

Automation & Innovation

1. Identify automation opportunities across registration, coding, billing, denial management, and patient collections to reduce manual work and improve accuracy.
2. Partner with IT, vendors, and internal teams to develop and deploy AI-driven and robotic process automation (RPA) solutions within EPIC and related applications.
3. Evaluate emerging EPIC features and revenue cycle technologies to recommend strategic adoption and integration.
4. Identify bottlenecks and implement rapid-cycle improvements.

Operational Excellence

1. Conduct current-state workflow assessments and implement standardized best practices across all RCM functions.
2. Establish KPIs, dashboards, and analytics tools to monitor performance, identify bottlenecks, and guide continuous improvement.
3. Collaborate with revenue cycle leadership to ensure optimized processes deliver measurable improvements in cost-to-collect, clean claim rates, denial reduction, and cash acceleration.
4. Workflow Standardization: Assess and redesign current-state workflows for maximum efficiency and compliance.
5. Establish and maintain standardized processes across all revenue cycle operations.

Stakeholder Collaboration

1. Act as the primary liaison between Revenue Cycle, MSHS IT (DTP), and operational leaders to ensure alignment of priorities and system changes.
2. Facilitate governance processes for EPIC change requests, prioritizing initiatives based on ROI and operational impact.
3. Provide leadership, training, and guidance to staff and managers to foster a culture of optimization and innovation.

Performance Metrics for Role Success

1. Reduction in cost-to-collect.
2. Improvement in clean claim rate and first-pass resolution rate.
3. Reduction in initial and final denial rates.
4. Increased automation adoption and productivity gains.
5. Enhanced user satisfaction with EPIC RCM functionality.

Essential Functions of Position

1. Maintain strong understanding of revenue cycle metrics and build processes to enhance analy