Senior D2C Commercial Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Senior D2C Commercial Manager

San Mateo, CA (Collab), Remote 

PlayStation is on a mission to redefine how we connect with our customers through world-class commerce capabilities; to deliver meaningful and highly personalized experiences to millions of global players, to maximise their engagement, satisfaction and loyalty. 

As we continue to invest in product, service and technology innovation, we are looking for an ambitious and commercial mind to join our Direct-to-Consumer Commercial Development team, to drive growth, validate new opportunities, and maximize ROI from strategic investments. If you think commercially and laterally, and thrive on identifying and realizing the next big opportunities to delight millions of customers, then this role is for you. 

As the Senior D2C Commercial Manager, you will be at the heart of shaping and accelerating our growth in digital software sales and physical product sales for the PlayStation Store and PlayStation Direct businesses. 

You will leverage customer data, market analysis and insights, and financial modelling to identify and validate new commercial opportunities, customer acquisition strategies, business models and propositions. You will work cross-functionally to identify and incubate growth ideas, experiment to validate concepts, build robust business cases, position investments internally, secure executive approval and transition initiatives to execution teams. 

What You’ll Do: 

• Identify and validate new opportunities for commercial growth for the PlayStation Store and PlayStation Direct businesses. 

• Conduct market research and data analysis to assess industry trends, competitive landscapes, and emerging opportunities. 

• Build compelling business cases that demonstrate growth potential and ROI, and guide decision-making for strategic investments. 

• Work cross-functionally with analytics, finance, marketing, product, and engineering teams to align strategies, position opportunities, validate concepts and achieve buy-in for program development and execution. 

• Lead the experimentation plan required to test new concepts and validate their commercial viability. 

• Learn with the team how to craft compelling business cases, position investments effectively with