Community Service Officer

Position Title:

Community Service Officer

Position Type:

Full time

Location:

Bucknell University

Categories:

Staff Non-exempt

Job Summary:

The Community Service Officer (CSO) is an unarmed civilian employee who supports public safety operations by performing a variety of non-law enforcement duties, including security assignments, administrative tasks, and related campus community service functions. The CSO is not a sworn law enforcement officer and does not perform tasks legally restricted to sworn law enforcement officers.

This is a full-time, 12-month, staff non-exempt position, offering a competitive salary and robust benefits package. In addition to the competitive salary we will be providing additional shift differentials for both second and third shift in the amount of $1.25/hour.

Seeking to Fill Evening Shift: 4PM-2AM, 4 Days a week, off every other weekend.

Job Duties:

1. Respond to and/or provide assistance to full-time public safety officers on calls for service. The CSO responds to calls for service which include parking enforcement, lock-outs, animal complaints, motorist assists, lost persons and article reports, fire alarms, can assist with mental health-related call response, private property accident reports, lift assists and minor first aid, and other non-criminal calls for service and reports that assist a sworn officer. 

2. Patrol campus on foot, bike, or a vehicle looking for and reporting safety hazards, persons in need of assistance, or identifying violations of university regulations. Convey information and explain violations, be understanding and courteous by listening to other parties and use tact to defuse situations. ​

3. Provide general security support for university special events including sporting events, commencement, student move-in, reunion weekend, and other events.

4. Contribute to traffic control as needed including issuing parking citations.

5. Provide safe escorts to members of the campus community requesting assistance.

6. Perform other duties as assigned.

Work Setting: On campus, other University Jurisdiction.

Minimum Qualifications:

• High School Diploma or Equivalent

Professional Certification or License:

• Valid Driver’s License, BLS CPR/AED Certification (or ability to obtain within 6 months of start date), JNET Clearance (issued through PSP following hire based on criminal background review).

Knowledge Areas and Skills:

• Work well under pressure and calmly in emergency situations;

• Ability to interact professionally with a wide variety of people in varied settings, including stressful and emergency situations; 

• Excellent written and oral communication skills; 

• Proactive work ethic, ability to work effectively with relatively minimal direct supervision; 

• Ability to understand and follow written policies and procedures;

• No felony criminal convictions and no domestic violence convictions; 

• Be prepared to work flexible hours, weekends holidays, and weekends as needed. Must be able to clearly speak and communicate on police radio system;

• Retain information such as radio communication codes, street locations and routes;  

• Read and understand university policy and department directives related to streets, parking and non-criminal law enforcement, and other public safety laws. 

Preferred Qualifications:

• Associated Degree

• Up to one (1) year of related work experience in law enforcement, security and/or customer service

Additional Information about the position:

• Work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transaction, and determining actions to be taken within the limits of standard or accepted practices. Judgment is used in analyzing specific situations to determine appropriate actions.

• Work consists of a variety of duties that generally follow standardized practices, procedures, regulations, or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.