Human Services Assistant - Benefits Team (Chesterfield-Colonial Heights)

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Customer Experience: It's Our Business, It's Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is hiring a Human Service Assistant for their Benefits team to help individuals and families in Chesterfield County and Colonial Heights by providing administrative and customer service support in one or more program areas such as Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance for Needy Families (TANF), Childcare, General Relief and Refugee Cash Assistance.

What You Do and How You Do it:

As a Human Services Assistant, you will need to demonstrate excellent organizational, oral/written communication, strong customer service, professional and interpersonal skills necessary to work in a team setting. You will also need to have computer experience with word processing, electronic records, and basic spreadsheets. While working in the Benefits team, you will assist our Benefit Programs Specialist by registering applications in the VaCMS automated system. You’ll help our clients by conducting searches, assigning client identification numbers, creating case numbers, or associating applications to existing cases. Part of the Human Services Assistant’s tasks include screening applications for expedited services, scheduling intake and ongoing interviews, and ensuring all the necessary documents have been received for the application process.

As a Human Services Assistant, you would be responsible for various duties to support the Administration and Finance, Benefits and Family Services Divisions. This position will work within the Benefits Division. The position can be rotated to assist with Benefits teams, Customer Relations and Documents Management Teams to serve both internal and external customers on an as needed basis.

Duties also include but are not limited to:

• Clear communication with internal and external customers
• Sorting mail; scanning, faxing, and filing documents
• Working in a call center; providing customer assistance at the front desk
• Data entry (sometimes confidential and sensitive information)
• Processing work orders and inventory of supplies
• Troubleshooting/problem solving issues related to daily operations of the Agency.

Here's What You Need:

• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work; or an equivalent combination of training and experience.
• Skills in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

The Ideal Candidate will possess:

• Strong attention to detail, ability to multitask, good time management, the ability to work accurately and timely under pressure, and the ability to compile and review data from multiple systems.
• Some college course work in Human Services field preferred.
• Two years of experience in office support and administration practices and procedures, clerical, and/or direct customer service within social services/human services, business, or related field. 
• Relevant work experience in local government or public administration support work preferred. 
• Bilingual in English and Spanish preferred.

All full-time agency employees are required to participate on an Emergency Shelter Team, reporting for shelter duty when shelters are activated. Perform other work as required.

Current valid driver's license and good driving record required. Based on the Virginia DMV p