Manager, Registration and Enrollment Systems

Department

UCPE Professional Development Programs

About the Department

Innovative, career-driven learning experiences define University of Chicago Professional. In our commitment to spread the University's knowledge as broadly as possible, we offer impactful and flexible programs and courses that introduce individual and corporate audiences to up-to-the-minute research, the latest standards in their field, a new professional network, and the University of Chicago's rich intellectual community. Our instructors, seasoned professionals all, deliver unparalleled expertise drawn from years of industry experience. We give our students the tools to succeed in our fast-moving, interconnected world and achieve a competitive edge at any stage of their careers.

Job Summary

Reporting to the Associate Director of Professional Development Program Operations and Systems, the Manager of Registration and Enrollment Systems oversees the systems and processes that support the entire student journey, from application through enrollment and payment, for all professional development programs. This role manages registration activities, maintains accurate student records, and administers the admissions CRM (Slate) to streamline application processing, communications, and reporting. This position also handles tuition transactions and payment systems, ensuring compliance with University financial and data policies. Working closely with internal departments and external partners, the position addresses enrollment issues, supports special student groups, and enhances workflows and systems to promote efficient, accurate, and student-focused program operations.

Responsibilities

• Manages the day-to-day processing of individual and group registrations, including course changes in the student information system; applies discounts, processes withdrawals, billing, and refunds; manages transcript requests; and handles related student account transactions and communications with students.
• Maintains complete and accurate student records, while protecting confidentiality and upholding FERPA.
• Reviews and approves new course-creation processes when appropriate.  
• Initiates and/or collaborates with colleagues on process improvements for reporting, registration, communications, and general operations.
• Participates, facilitates, and/or implements training and development for any system upgrades.
• Ensures timely, accurate, effective, and efficient student services and processes. 
• Works with staff to provide guidance to students and alumni, or consult with or refer inquiries to the appropriate office or staff as needed.
• Communicates regularly with appropriate area staff to ensure that any special registration or payment arrangements with program staff or students are known and can be acted upon.
• Communicates effectively with all internal and external UCPro audiences, including responding to all registration-related inquiries in person, by phone, and via email regarding processes, policies, and problematic enrollment issues, and facilitating their resolution.
• Liaise with staff from other departments/units to coordinate services