Enterprise Support Lead ONSITE (Connecticut))

Date Posted:

2025-11-19

Country:

United States of America

Location:

UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:

Raytheon Technologies (RTX) is seeking a dedicated and experienced professional to lead a field technical support team responsible for specific sites across a local geographic region. Reporting to the Regional Service Delivery Manager, this role will work closely with site business partners and leadership to ensure DT support aligns seamlessly with business objectives. Key responsibilities include overseeing the desktop support team, IT services, local infrastructure components, and physical asset management. The ideal candidate will bring deep technical expertise to effectively resolve incidents and fulfill requests through the company's ticketing system, while driving collaboration and operational excellence to meet the dynamic needs of the organization. 

What You Will Do:   

• Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.  

• Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.  

• Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.  

• Acts as the site’s technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.  

• Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.  

• Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site (s) performance and optimize support services, across assigned site (s) and/or region.  

• Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.  

• Identifies and drives continuous improvement initiatives, including self-healing, self-service, and automation solutions.  

• Ensures IT services are fully operational and available, being on-call as needed in support of urgent outages or critical issues  

Qualifications You Must Have:

• 3-5 years’ experience with a broad end user services background within infrastructure technologies focused on desktop technologies including hardware and software.  

• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Qualifications We Prefer:  

• Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks, 

• Demonstrated experience in service-focused technical environment. 

• Demonstrated strong customer service skills and people leadership skills. 

• ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications 

• Experience managing and coordinating/partnering across a managed service   

• Experience in supporting office and manufacturing shop floor environments.

Work Location

This is a onsite role, eligible candidates must reside within commuting distance from Farmington, CT, U.S. 

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