Records Lead - Mon - Fri 8am-5pm

Pay: $27.00 - $30.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to on-site Gym and Café (Columbus only)
• Company Provided Parking {ONLY FOR COLUMBUS/WHEELING}
• {ADDITIONAL BENEFITS PER MANAGER}
• Additional Employee Perks and Discounts

Job Qualifications:

• Highschool diploma or equivalent required. Bachelor’s degree preferred or equivalent work experience
• Minimum 4 years’ experience preferably in a legal, banking or large corporate environment
• Demonstrated experience leading team members
• Advanced skill in legal records services, record-keeping, records management, information governance, matter mobility in a physical, virtual, or electronic records environment
• Advanced skill with records software programs supporting legal records services, including strength in alpha-numeric filing formats
• Strong knowledge in records terminology (terms of media, category, standard title, etc.), file management and retention procedures
• Advanced skill in the use of MS Office software (Word, Excel)
• Ability to use HR Information systems, timekeeping, and job tracking systems
• Ability to check work of other team members as part of the established quality assurance (QA) procedure
• Ability to coordinate and maintain relationships with external vendors
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy with little oversight
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Job Duties:

(* denotes an “essential function”)

• *Use established customer service skills to provide job intake, prioritize jobs, and delegate duties to team members according to policies, procedures and client needs
• *Thoroughly assess job request and identify correct process needed to create and manage service requests
• *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction
• *Utilize appropriate logs and/or tracking software for all assigned work, and monitor the work produced by the team to ensure quality throughout task lifecycle
• *Ensure self and team provide outstanding service to client, build strong customer relationships, meet contracted deadlines for accepting, completing, and delivering all work to client satisfaction
• *Lead team members in completing large or complex jobs i.e. large numbers and/or complex requests
• *Use extensive knowledge and judgment in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance; provide guidance to team members when interacting with clients on the same
• *Act as a subject matter expert regarding the records management database, records policies and procedures
• *Interface and liaise with clients and vendors, peers and other colleagues for any records requests or records software requests
• *Lead projects, as needed
• *Produce required reports on schedule
• *Suggest improvements to established procedures

• *Resolve operational problems, and communicate with peers, supervisor or client on job or deadline issues
• *Train new or junior staff members

• *Help foster a proactive environment of continuous service enhancement and relationship build