Chief of Staff - Regulatory, Controls & Op Risk Technology

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in within the Regulatory, Controls & Op Risk Technology team, you will be responsible for overseeing all aspects of business operations. Your duties will include managing the budget, implementing change management strategies, and handling workforce management. Your role will be crucial in supporting and enhancing the division to meet their strategic and operational goals, as well as ensuring efficient day-to-day operations.

• Collaborate with the Global Head of RCORT, other technology leaders,  Business Stakeholders, and Finance and Business Management in the management of technology spend, monthly finance & business reviews, revised forecasts, and the budgets. Lead the annual budget planning and monthly business review process.
• Actively participate in CoS leadership meetings and act as a thought leader to optimize the strategy, focus, alignment, and accountability for your organization. 
• Ensure an effective resource strategy for the organization, including skills, types of roles, physical location strategy and variable resource use. Partner with HR to coordinate and facilitate talent reviews, succession planning, as well as year-end calibration. Support Technology Lead on performance reviews, promotion and compensation process as needed.
• Develop and manage internal communication strategy, including leadership messages, forums, and planning annual meetings. As necessary, lead or support major change initiatives within the org.
• Support CT Controls & Audit Function working closely with CT leadership and technology teams. Drive proactive identification, prioritization and timely mitigation of technology risks, controls, and audit validations. Partner with Enterprise Technology teams to continuously improve the controls environment.
• Prepare various management reports to support business operations and decision making.
• Partner with our Finance and Business Management team to perform financial analysis and metrics reporting to uncover areas for improvement.
• Establish control points to maintain timely oversight into our vendor management engagements that maximize JPM assets.
• Establish processes that establish regular reporting cadence on critical org level objectives. Provide senior management with advice and guidance on strategic decision making. 
• Build trust and rapport through all interactions to deliver the right outcomes for the business.
• Present on a regular basis to senior executives and stakeholders on technology and organizational initiatives.
   

Required qualifications, capabilities and skills

• 10+ years of relevant technology experience for enterprise customers in the area of public / private cloud services, managing associated risks, technology controls, policies and budgets
• Have a bias for action and sound instincts on how to resolve issues effectively. Be inquisitive and determined to solve problems and identify solutions
• Demonstrated understanding of appropriate engineering technologies, vendor / partner products / services and competitor's offerings
• Proven leadership and partnership skills with proven ability to effect change within a large matrixed organization
• Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital emerging trends
• This role requires a variety of strengths and capabilities, including:
  • BS/BA degree or equivalent experience
  • Understanding of Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution;
  • Negotiation; Budget/Financial Management, including Controls, Partnership, and Influence
  • Ability to collaborate effectively across teams that span the entire organization. 
  • Strategic planning (e.g., roadmap creation and execution)

Soft Skills

• Have an open, collaborative attitude towards sharing ideas and knowledge.
• A proactive approach to problem solving, taking ownership of issues, and having the determination to follow things through.
• Excellent listening, written and verbal communication skills, including facilitation, presentation, and production of documentation appropriate to an audience.
• The ability to shift perspective from high level 'Big Picture' to low-level detail.
• Excellent prioritization and time management
• The ability to present and absorb complex ideas quickly and accurately.
   

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to m