Change Management Senior Analyst

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you passionate about guiding diverse stakeholders through transformation and change? We're seeking a Change Analyst to support change management within our Customer Success organization. In this role, you will play a key part in ensuring our transformational programs are delivered seamlessly and with the highest quality. You will evaluate stakeholder impacts, build support for change, coordinate training and communications, and track program adoption and success. You will work closely with project managers, stakeholders, and end-users to minimize disruption and maximize adoption of new technologies, processes, and structures.

Responsibilities:

• Develop and execute comprehensive change management plans, including strategies for communication, training, and stakeholder engagement.

• Conduct thorough change impact analyses to identify how changes will affect different groups and individuals.

• Identify and engage with key stakeholders to build support and address concerns.

• Draft and deploy clear, consistent, and timely communications.

• Partner with subject matter experts to develop and deliver training materials and programs.

• Proactively identify and address potential resistance to change.

• Track the progress of change initiatives, measure adoption rates, and collect feedback to ensure successful implementation.

• Support the end-to-end change management process, applying project management skills to track progress and identify potential risks.

• Assist in creating executive presentations, enablement materials, and status reports.

Desired Skills and Experience

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 3+ years of experience developing and supporting the implementation of change management strategies.

• Proven experience in a project support role, coordinating cross-functional teams.

• Experience with global teams, ideally in tech or consulting.

• Exposure to creating and delivering training materials for various audience sizes and scalable delivery methods.

• Experience with informal learning, blended learning, and reinforcement programs.

• Certifications: Prosci Certification, PMP (Project Management Professional), or other change management certifications are a plus.

• Exceptional consulting and communication skills, including an engaging presentation style, strong group facilitation skills, and clear, precise writing.

• Experience with Slack & Google Suite

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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