Jobs and Careers
About the role
Who we are:
Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.
Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.
What we offer:
- Compensation: $20.00 per hour plus tips*
- Part time hours at our Starbuds location in Aurora, Colorado
- Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match
What the role is about:
The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.
What impact you’ll make:
Checking IDs:
- Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards
- Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner
- Upholds MED laws and regulations surrounding what constitutes a valid form of ID
- Upholds company SOPs on ID checking
- Refuses entry to customers that do not have a valid form of ID, or who are underage
Organizing Customer Queues:
- Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive
- Directs online ordering customers to the online ordering check out to avoid long wait-times
- Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions
Answering Phone Calls:
- Takes orders over the phone and communicates orders with the retail team
- Answers customer questions quickly and courteously
- Directs customer calls to appropriate team members if needed
- Directs vendor calls to the retail management team as directed
Checking in Visitors:
- Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors
- Verifies with management before admitting visitors into the building
- Provides visitors with company visitor badges
Customer Service:
- Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.
- Answers phone calls in a friendly and professional manner.
- Answers emails in a friendly and professional manner.
- Acts as the face of the company and creates long-lasting customer relationships. <
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