Bilingual Receptionist

Job Description

As a Receptionist for Outreach Health Services (OHS) you are responsible for managing the switch board in a timely manner, greeting our current or future clients at the front desk by directing them to the proper personnel, handling inquires of current employees, answer and screen phone calls, helping to maintain a sense of workplace security, assisting with a variety of administrative tasks, and assisting with mail as required.

The Receptionist is a positive leader and mentor, torchbearer for company values, and will represent Outreach Health with integrity in the community.

The Receptionist will be expected to adhere to Outreach’s workplace values. Our purpose at Outreach is to care for others; therefore, empathy is at the core of everything we do. We treat others with compassion, love, and respect. All our communications are to be respectful and in a professional manner. We encourage ourselves and our team to be positive leaders, creating an environment of trust and a culture where everyone feels valued. We each take responsibly for our own personal development, striving to be teachable, humble, and lifelong learners.

We work tirelessly to earn and keep the trust of our clients, that includes bringing compassion, purpose, and value wherever we go. We strive to always do the right thing, even when no one is watching. We are good stewards of the resources and responsibilities entrusted to us, making every effort to accomplish more with less.

Essential Job Functions

• Sorts and distributes daily mail and incoming deliveries
• Maintain employee and department telephone directories are up to date
• Ensure the reception area is tidy, comfortable, and presentable for visitors
• Interact with OHS employees throughout the office and across other departments
• Maintain office security by following OHS safety procedures and controlling access
• Become familiar with, and have a working knowledge of all OHS Programs: CCD, CDS, ERS
• Diffuse client concerns by directing them to the appropriate team member for assistance and/or provide them with excellent customer service
• Perform clerical duties such as filing, copying, transcribing, entering data into the computer, emailing correspondence, and faxing as needed
• Other duties as deemed necessary by the Supervisor

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills, Education, Certification, License, and/or Experience

• Must have a High School Diploma or GED
• Bilingual (English and Spanish) REQUIRED
• Must have strong customer service skills, written, and verbal communication
• Ability to work in a fast-paced work environment
• Required to work at least a minimum of 30 hours per week
• Excellent time management and strong organizational skills
• Must maintain client/patient confidentiality and be HIPPA trained
• Must be an exceptional problem solver, able to multi-task, and work under pressure
• Basic computer proficiency, knowledge in MS Office Suite, and be comfortable with technology changes
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Preferred Skills, Education, Certification, License, and/or Experience

• Computer literate with the ability to type 30 wpm+

Working Conditions and Physical Requirements

While performing the duties of this job, the employee may encounter light exertion in lifting, moving, and carrying lightweight supplies and equipment. Must be able to work in a work environment that involves intermittent body movements such as walking, standing, bending, stooping, kneeling, reaching, sitting, and viewing monitor(s) for extended periods. Duties involve application of skill requiring motor coordination, finger dexterity and strength in hands/limbs for typing, filing, machine operation, and or a reasonable accommodation to perform required tasks. The Nature of duties presents moderate exposure to infectious and chemical hazards or job-related accidental injury.

Compliance

The Receptionists is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Health’s Mission Statement and Core Values.

Please note this job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and