Demo Builder Solutions Architect, Amazon Connect

Do you enjoy helping customers visualize solving their most critical business challenges using innovative solutions? Are you a passionate storyteller who is intrigued by the challenges of different businesses and industries, particularly when it comes to delivering a superior customer experience? If this is exciting to you, then consider this opportunity to come build with us at AWS!

As a Builder Solutions Architect within the Specialist Solutions team, you will work in a dynamic team environment to develop easy-to-use, standardized, and reliable demo artifacts and enablement for a global sales team. In this hands-on role, you will become an expert on AWS Business Applications and develop compelling demonstrations that help AWS customers envision transforming their business with innovative solutions. You will continuously sharpen your knowledge around demo best practices, and use your domain knowledge to help enable AWS sales teams customers to deliver best-in-class demos.

Internally, you will work cross-functionally with our services, product marketing, and go-to-market teams to ensure demos reflect the product’s rapid pace of innovation and are highly visible. You will articulate customer needs by synthesizing observations from direct customer engagements to inform the pipeline of demo builds and roadmap of AWS features.

You will evangelize and educate about AWS applications and industry trends in the business optimization/customer experience space using public speaking and content engagements like workshops, user group meetings, online videos, and conferences. In support of these activities you will lead the creation and sharing of best practices, technical content (e.g. demos), and reference architectures.

If you like talking about about the art of the possible, while challenging the impossible, come build the future with us.

Key job responsibilities
* Work closely with our global sales and services teams to build innovative solutions for our customers.
* Understand customer goals and challenges and translate them into compelling solution demonstrations.
* Become an expert on AWS Business Applications, and design and prototype end-to-end solutions using technologies that span multiple contact center subdomains (e.g. omnichannel engagement, agent experience, analytics, workforce optimization).
* Develop collateral to help scale a globally diverse, matrixed sales and partner organization.
* Act as a technical liaison between customers and the AWS product teams to provide customer based product improvement feedback.
* Create mechanisms to streamline engagement processes between key stakeholders (e.g. sales and services team), and use data from insights and trends to prioritize pipeline of demands.
* You will be required to travel to meet customers when needed (less than 10%).

A day in the life
* Contribute as a key liaison in the Solutions Architect organization between our services, GTM, and product marketing teams.
* Develop stories and scalable demos/solutions that align product vision with critical customer outcomes and highlight AWS Application’s differentiated technical capabilities.
* Partner closely with enablement teams to ensure demo enablement resources are easily accessible by all customer-facing teams, and promote adoption/awareness of demo artifacts.
* Leverage deep technical and domain expertise to support high priority customer engagements.

About the team
Our team is dedicated to supporting new members. We have a globally diverse team with a broad mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We are open to hiring candidates to work