Director Technology Cloud & Infra Srvcs

Director Technology Cloud and Infrastructure Services (LSC, OSC, SSC)

Position Summary:

The Director supports the development and execution of JetBlue’s technology strategy, ensuring day-to-day reliability, scalability, security, and modernization of the company’s on-premise, cloud, and hybrid infrastructure. This leader drives transformation through automation, infrastructure as code, and cloud-native services while aligning technology capabilities with JetBlue’s business objectives.

The Director is responsible for designing, managing, and evolving JetBlue’s enterprise infrastructure, workplace technologies, and integration capabilities that support operational excellence and superior Crewmember and Customer experiences. This includes close collaboration with Enterprise Architecture, Development, Data, and Cybersecurity teams to build resilient, flexible, and secure systems that underpin JetBlue’s digital ambitions.

This is a hands-on, high-energy leadership role requiring a balance of technical expertise, strategic vision, vendor management, and the ability to deliver measurable outcomes. The Director fosters a culture of innovation, automation, and continuous improvement while embodying JetBlue’s core values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

• Lead the modernization and automation of infrastructure using Infrastructure as Code (IaC) frameworks (e.g., Terraform, CloudFormation, Ansible) to improve scalability, consistency, and deployment velocity
• Oversee the design and operations of JetBlue’s cloud, hybrid, and on-prem environments to support business agility and innovation
• Define and implement SLA- and KPI-based operational frameworks, ensuring performance and reliability are measurable and continuously improved
• Support the evolution of digital workplace technology, enhancing productivity and collaboration for Crewmembers through modern tools and integrated platforms
• Partner with Finance, Procurement, and Legal to negotiate technology contracts, manage vendor relationships, and optimize total cost of ownership (TCO)
• Establish governance and metrics for service delivery, availability, and performance across internal and external service providers
• Foster a customer-focused culture within infrastructure teams, emphasizing partnership, responsiveness, and reliability in support of other technology and business units
• Drive continuous improvement in efficiency, standardization, and automation to increase the effectiveness of JetBlue’s infrastructure services as a technology provider
• Collaborate with Security and Compliance teams to integrate secure-by-design practices, ensuring infrastructure resilience and regulatory alignment
• Champion the use of automation and self-service to improve operational efficiency and reduce manual intervention
• Enable observability and proactive issue resolution by leveraging AI-driven monitoring and analytics tools
• Provide strategic input into the long-term cloud migration and optimization roadmap, balancing innovation with operational stability
• Lead, mentor, and develop a high-performing team, fostering technical growth, innovation, and succession readiness
• Partner cross-functionally with enterprise architects, business unit leaders, and program management teams to prioritize and deliver key initiatives
• Serve as a thought leader on technology modernization trends, helping guide JetBlue’s overall digital transformation journey
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s Degree in a relevant discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Seven (7) years of leadership experience
• Seven (7) years of experience delivering large scale projects; Technology projects
• Knowledge of desktop software, infrastructure support, type wiring, networks, server type applications and tools for software; preferred
• Knowledge of Technology Infrastructure, including service desks, network, desktop support, Technology security, data center, and voice network; preferred
• Knowle