Manager, Solutions Development

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships

• VP Logistics

• SPS, Planners and Schedulers colleagues and Leaders

• Field Leadership from ELT to Branch Leaders

• Field Support Teams

• IT

• North America Managers and Colleagues

• Key customers, suppliers, vendors and consultants

• Strong relationships within customer organization and HR

Job Summary

This role oversees and is responsible for a team who supports the design and implementation of strategic scheduling projects, capacity utilization, and efficiency improvements for the business.

This role will also manage a team capable of assisting the field with delivering productivity results while maintaining service quality through influencing and where needed directing the regional and district management teams to act.

Key Performance Indicators 

• Route Completion

• Revenue & Profit

• Quality Leadership Scorecard (and other quality metrics)

• Customer NPS

• Colleague Retention and Engagement

Principal Duties and Responsibilities

• People leader responsible for leadership and guidance of the team partnering with functional leaders towards the development of functional plans and strategies.

• Acts as a Subject Matter Expert on matters related to solutions development

• Manages and supports strategic initiatives designed to maximize efficiency of Specialists routes and schedules to minimize costs to serve.

• Designs, develops, and oversees the accurate production of, and then monitor key performance indicators of operations team and provide proactive and reactive direction on programs for continuous improvement.

• Partners with field leadership to review all requests for replacement or additional resources, ensuring local context is adequately balanced with data and facts in the decision-making process.

• Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.

• Provides field operation leadership with key department performance metrics.

• Monitors and analyzes compliance to standard scheduling processes and ensure follow up actions are taken at the District, Region, and Market level.

• Has a good understanding of business and management principles involved in strategic planning, resource allocation, and financial project controls and accountability

• Leads the program management of the scheduling agenda as well as the change management agenda to ensure Market buy in and execution of change

• Acts as a Project Champion for the development of demand planning, capacity planning and tactical schedule improvements in systems through the PM and on into the BOB scheduling environment

• Redesigns and documents business processes to efficiently accomplish all planning and scheduling tasks, as needed under BAU and in readiness for BOB

• Actively supports corporate-wide programs, such as: Safety, Service Quality, YVC and CVC that create an environment consistent with Rentokil-Terminix values and strategies.

• Builds strong relationships and effective channels of communication between the Solutions Development Team and the branches and regions.

• Provides performance and career development feedback to the team of direct reports. Ensures that the team is cross-trained in multiple functions and embraces a team-oriented approach to problem solving. 

CANDIDATE SUMMARY

Required Experience

• Bachelor