Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administration Specialist within PNC's Treasury Management Client Care organization, you will be based Pittsburgh, PA or anywhere with the PNC footprint.

Candidates with any paralegal/legal documentation review experience and/or banking/treasury management experience are preferred for this role.

As a Business Experience Planning & Administration Specialist, you will:
• Act as the primary point of contact for Treasury Management documentation review and approval process, client incident letters, non-standard resolutions, name changes, as well as, other documentation requests.
• Provide feedback to Legal and Product in periodic meetings to improve customer experience, as well as, escalate issues outside of this role's scope of responsibility to legal as necessary.
• Ensure internal desktop procedures and Sharepoint site(s) are up to date.
• Make on-going recommendations to improve efficiencies in client onboarding (including account opening process , DACA process, and management of the Treasury Management documentation review mailbox) and accelerating revenue.
• Assist with daily and monthly internal QA processes for Treasury Management Client Care on-boarding, KYC, etc.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures<