Business Applications Analyst

Business Applications Analyst

The Business Applications Analyst collaborates with business partners and IT staff to gather and document requirements, analyze complex business issues, and recommend effective solutions. This role leads large-scale projects, supports software testing and implementation, and contributes to the continuous improvement of transportation execution systems and supply chain technologies.

Primary Responsibilities

• Participate in all phases of implementation and production support for multi-technology, business-critical systems.
• Gather requirements and design accurate, efficient solutions aligned with business needs.
• Analyze and reengineer repetitive failed processes to reduce operational risk.
• Collaborate with development teams to ensure shared understanding and minimize rework.
• Maintain knowledge of interface specifications and configuration options.
• Document requirements and solutions in accordance with the business SDLC process.
• Support the transition of new customer and development projects into daily operations.
• Establish and maintain strong working relationships with internal teams, external customers, consultants, and vendors.
• Stay current on transportation execution technologies, capabilities, and trends.
• Create presentations and scorecards; generate reports using Excel.
• Follow change control methodology in daily activities.
• Contribute to the development and maintenance of strategies, methodologies, standards, tools, and services for supply chain system implementation.
• Mentor junior team members and provide guidance on best practices.
• Provide 24/7/365 coverage as needed through on-call rotation to support operations under time-sensitive conditions.
• Travel as required to support project implementation and stakeholder engagement.
• Uphold corporate vision, mission, values, and ethical standards in all activities.
• Perform other duties as assigned.

Education and Experience

• Bachelor's degree or equivalent in Computer Science, Information Systems, or related field.
• Minimum 4 years of relevant experience.
• Experience supporting or implementing Transportation Management Systems (TMS) preferred.

Skills and Qualifications

• Strong problem-solving skills with the ability to maintain service level agreements.
• Effective communication skills across distributed teams, with proactive status updates and issue escalation.
• High verbal and written proficiency with a professional and collaborative attitude.
• Knowledge of UNIX/Linux servers and Oracle relational databases is a plus.
• Strong proficiency in Oracle SQL for application development.
• Self-starter who thrives in fast-paced environments and works well independently and in teams.
• Customer service oriented and strong team player.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) /

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