PLADS National Account Manager

Salary Range: $80,000 - $110,000

Job Posting End Date: April 18, 2025

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Strong organizational and multitasking abilities.

 

• Excellent written and verbal communication.

 

• Proficiency in CRM and account management tools (preferred).

 

• High attention to detail and accuracy in data entry and reporting.

 

• Ability to prioritize task and manage time effectively.

 

• Strong problem-solving skills and a customer first mind-set.

 

• Basic understanding of billing and invoicing processes.

 

• Ability to work well in a team environment and handle confidential information.

 

Education & Experience Required

• Bachelor's Degree Business Administration, Management or a related field
• 1 - 3 years experience with disability, life, FML, state and company leave products, account management, customer service or administrative support.
• Experience with servicing customers in a professional environment.
• Upon hire certifications/licenses: Licenses dependent upon product being support with specified time frame.

Or an equivalent combination of education and experience

 

Travel

Less than or equal to 10%

 

Principal Duties & Responsibilities

• Serves as a primary point of contact for Sr Account Managers, Account Executives, and clients responding to inquiries and relaying important information between clients and the account management team.