Scheduled Hours

40

Position Summary

Serve as the Danforth campus operator. This is the highest call volume center in the University.

Job Description

Primary Duties & Responsibilities:

• Answer incoming calls to the main Danforth campus telephone number.
• Use reference material such as academic calendars, web pages and electronic communiqués and files to provide: faculty, staff and students telephone number information and transfer calls; campus information when appropriate; area code and international country/city code information; basic dialing instructions, etc.
• Distribute Automatic Call Distribution traffic reports to departments.
• Report to work at assigned start time and staff position during inclement weather.
• Perform other duties as assigned.

Working Conditions
Job Location/Working Conditions

• Normal office environment.

• May require alternative work schedules.

Physical Effort

• Ability to work in a multi-level office building and to travel by walking.

• Ability to use stairs in buildings with no elevators.

• Typically sitting at a desk or table.

• Repetitive wrist, hand, or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification.

Certifications:

No specific certification is required for this position.

Work Experience:

Switchboard Operator And/Or Receptionist (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Associate degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Communication, Microsoft Office, Multi-Line Phone Systems, Multitasking, Time Management, Working Independently

Grade

G03-H

Salary Range

$15.25 - $20.77 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.