Switchboard Operator

Job Title: Switchboard Operator
Department:  Switchboard                   
Location:  UMMC - North Street Campus                       
Hours Per Week: 40
Schedule:   Night Shift - 11:00PM - 7:00AM                       
                

SUMMARY:

The Switchboard Operator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and customers throughout their calling experience. Aims to always resolve customers issue; collaborates with physician offices and clinical departments to update and input on-call schedules.  
 

RESPONSIBILITIES:

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager
   

REQUIRED QUALIFICATIONS:

• Strong verbal and written communication skills including good voice quality, good diction, and articulation are required.
   

PREFERRED QUALIFICATIONS:

• Two (2) years customer service experience, preferably in a fast pace environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.25 - $18.25

CITY:

Batavia

POSTAL CODE:

14020

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.