Director, Business Systems Strategic Programs

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

We're looking for a seasoned program management expert with 15+ years of experience in managing large-scale, cross-functional initiatives, involving multiple business functions and enterprise systems.  The ideal candidate will have a strong background in enterprise business systems, stakeholder management at Director/VP levels, team leadership, and driving program management best practices.  We’re a data and OKR driven organization that looks for opportunities to use automation and new technologies to solve business challenges, and this Director of Business Systems Strategic Programs will be a key driver of this mindset. 

Key Responsibilities:

• Develop and execute strategic programs aligned with company goals and OKR’s, focusing on enterprise business systems
• Lead successful execution of programs, ensuring ownership, collaboration, communication and accountability across cross-functional teams, demonstrating “leadership without authority”
• Manage stakeholder relationships at Director/VP levels, driving consensus and buy-in, facilitating prioritization, driving their strategies and portfolio roadmaps
• Establish KPIs and monitor program performance, providing regular updates to senior management and stakeholders
• Foster a culture of program management excellence, implementing best practices
• Oversee program charter, OKR alignment, scope management, budget planning, resource allocation, and program timelines
• Drive process improvements, identifying opportunities for automation and efficiency gains in the Strategic Programs team
• Lead, develop and mentor a high-performing team of technical program managers
• Able and willing to dive deep into the details and execute key business critical programs as an individual contributor

WHO YOU ARE

• 15+ years of program management experience, with 5+ years managing teams
• Proven track record of running complex cross-functional programs at scale in a fast-growing SaaS company 
• Expertise in enterprise business systems, e.g. Salesforce (Sales Cloud, Service Cloud, Partner & Customer Communities), Outreach, Gong, DealHub, Certinia, Netsuite, Zuora, Coupa, Snowflake, Looker, Tray.io, etc., and how they integrate with each other
• Strong communication, collaboration, organization, and persuasion skills, with a proactive, positive, can-do attitude
• Always looking for new ways that processes and products can be improved
• Excellent stakeholder management skills (Director/VP levels)
• Strong knowledge of key business functions and processes, e.g. GTM, CPQ, QTC, CSM, PS, Support, Provisioning, Billing, Finance, Business Intelligence, etc. in a SaaS business context
• Experience driving program management best practices
• Program management certifications (e.g. Agile, PMP)
• Experience with project management tools (e.g. Asana, Jira)
• SaaS industry experience

Nice to Have:

• Familiarity with cloud-based technologies

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $152,000 and $180,800/year with an expected On Target Earnings (OTE) between $190,000 and $226,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER